How are repairs and maintenance handled? Minor repairs are handled by your property manager, cost limit on these repairs is discussed at the start of the tenancy management. For larger repairs quotes are organised and discussed with you prior to moving forward. Urgent repairs, regardless of cost, may be required by law to be acted upon immediately as legislated in the Residential Tenancy Act. At all times we will try to contact you, it is important that contact details are kept up to date with our office. We only contract high quality licensed trades people and suppliers, all their work is insured. How often will I hear from you once my property is rented? Your property manager will liaise with you to determine your preferences regarding both the frequency and method of our contact with you once your property has been rented. We ensure our communication keeps you updated without distracting you unnecessarily.

Frequently Asked Questions

How quickly will you find a tenant?

Some properties rent the first day they hit the market, while others may take a little longer. We generally find that if the property is priced accurately, and well presented, we can source quality tenants within about 14 days. In this regard it is important that your property is priced accurately in relation to the current market. Our team will ensure that you receive the best possible rental return, but at the same time minimise any delay in the rental of your property.

How will you find me a tenant?

We use a range of methods to secure a quality tenant for you. These will include our extensive tenant database, internet using our own web site as well as Australia's two leading real estate portals, on site For Lease sign, local newspaper advertising and our through our National Network Strength with First National. We find this combination generates significant enquiry and provides us with the opportunity to select the most appropriate application for your property.

How do you qualify tenants?

There are two main criteria to consider when selecting a suitable tenant for your property i.e. their ability to pay the rent and their ability to maintain your property in its current condition.

We qualify all prospective tenants in relation to both these criteria. Our application form extracts all of the required information to qualify their suitability. Our team and your property manager will reference check applicants and qualify the information provided by each tenant and discuss the information collected with you and, together, select the best tenant.

What costs do I need to pay?

The fees payable are an initial marketing and letting to secure the best tenant and a monthly management fee to handle the ongoing management of the property. All fees are tax deductable.

How do I receive my rent?

Your rent is paid to you by electronic funds transfer into your nominated account each month.

How do you guarantee that my property will not be damaged?

Our team minimise the possibility of this happening by conducting regular inspections. Routine inspections generally take place three months after a tenant moves in, and twice each year thereafter.

As the owner of the property you can be present for inspections if you wish. General inspections allow us to check on the condition of the property and report any required maintenance and repairs to you as early as possible.

As part of our Best Practice we recommend that your property be insured for both building and Landlord Insurance. Landlord Insurance offers cover for loss of rent on current lease agreements, malicious damage and unforeseen damages that may occur. For full terms and conditions refer to policy.